Privacy Policy
Your privacy and data protection are fundamental to our business operations and trusted partnerships.
This Privacy Policy explains how Setflair collects, uses, and protects your personal information when you interact with our business.
1. Introduction
Setflair Manufacturing Co., Ltd. ("Setflair," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. As a premium event decoration manufacturer based in Taizhou, Zhejiang, China, we serve clients across Europe and North America while maintaining the highest standards of data protection.
This Privacy Policy applies to all information collected through our website, email communications, phone calls, and business interactions related to our artificial florals, event props, wedding decor, foam sculptures, and garden accessories manufacturing services.
2. Information We Collect
Personal Information
- Name, job title, and company information
- Email address and phone number
- Business address and shipping information
- Payment and billing information
Business Information
- Product specifications and requirements
- Order history and project details
- Communication preferences
- Website usage and analytics data
3. How We Use Your Information
We use your personal information exclusively for legitimate business purposes related to our event decoration manufacturing and export services:
Manufacturing & Services
- Process orders and customize products
- Coordinate shipping and logistics
- Provide technical support and consultation
- Ensure compliance with international standards
Communication & Marketing
- Send product catalogs and updates
- Respond to inquiries and quotations
- Improve our products and services
- Maintain long-term business relationships
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
Trusted logistics partners, payment processors, and certification bodies necessary for order fulfillment and compliance.
Legal Requirements
When required by law, regulation, or legal process in China, the EU, or other applicable jurisdictions.
Business Protection
To protect our rights, property, or safety, or that of our customers, employees, or the public.
5. Data Security
Enterprise-Grade Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- • SSL encryption for data transmission
- • Secure servers and databases
- • Regular security audits and updates
- • Access controls and authentication
Administrative Controls
- • Employee training and confidentiality agreements
- • Limited access on need-to-know basis
- • Incident response procedures
- • Regular compliance monitoring
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy and to comply with our legal obligations:
- Active Business Relationships: Information is retained while you remain an active customer or prospect
- Legal Requirements: Financial and export records maintained per Chinese and international trade regulations
- Inactive Accounts: Marketing communications cease after 3 years of inactivity unless consent is renewed
7. Your Rights
Data Subject Rights
Under GDPR and other applicable privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Object to processing
- Data portability
Marketing Preferences
You can control your communication preferences at any time:
- Unsubscribe from marketing emails
- Update contact preferences
- Opt out of catalog mailings
- Request specific information types
8. International Data Transfers
As a China-based manufacturer serving European and North American markets, we may transfer your personal information internationally. We ensure appropriate safeguards are in place:
Standard Contractual Clauses
EU-approved transfer mechanisms
Data Processing Agreements
Binding contractual protections
Compliance Monitoring
Regular audits and assessments
9. Contact Us
For any questions about this Privacy Policy, to exercise your rights, or to report privacy concerns, please contact us using the information below:
Setflair Manufacturing Co., Ltd.
Data Protection Officer
For GDPR-related inquiries and data subject requests from EU residents, please contact our designated Data Protection Officer.
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify existing customers via email about significant changes
- Post prominent notices on our website for 30 days
- Provide opt-out opportunities where legally required
Thank You for Your Trust
By choosing Setflair as your event decoration manufacturing partner, you're trusting us with your business and personal information. We're committed to maintaining that trust through transparent practices and robust privacy protection.